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Terms of Service

Effective October 6, 2026

These terms govern your use of the TrustAIR Digital website and services. By signing up for a plan, you agree to them.

1. Services

TrustAIR Digital sets up and manages lead-response and marketing tools for local businesses, including missed-call text-back, review requests, websites and a branded mobile app. Features may change as we improve the service.

2. 14-day money-back guarantee

Your first month is $397, paid at sign-up. If the service is not a fit, you can request a full refund of that first payment within 14 days of the day texting goes live on your account. Refund requests must be sent by email to the address below. Once a refund is issued, your account and all services are terminated, including your texting number, carrier registration, website and app access. The guarantee applies to your first payment only and is available once per business.

3. Billing and cancellation

Plans are billed monthly in advance at $397 per month and run month to month with no long-term contract. You can cancel anytime by contacting us. Cancellation takes effect at the end of the current billing period. Outside the 14-day guarantee, payments are non-refundable and we do not issue refunds for partial months.

4. Chargebacks

If you have a billing problem, contact us first and we will work to resolve it. Filing a chargeback or payment dispute instead of contacting us results in immediate suspension of your account and services. A chargeback filed for a payment that is not eligible for a refund under these terms may be contested with your bank or card issuer.

5. Your responsibilities

  • Provide accurate business information, including what is required for carrier (A2P 10DLC) registration.
  • Only send texts to people who contacted your business or gave consent, and honor opt-out requests.
  • Comply with all laws that apply to your business communications, including the Telephone Consumer Protection Act (TCPA).

6. Text messaging program

Messages are sent on behalf of your business to your customers and leads. Message frequency varies. Message and data rates may apply. Recipients can reply STOP to opt out or HELP for help. Mobile carriers are not liable for delayed or undelivered messages.

7. Third-party platforms

Our services rely on third-party providers such as mobile carriers, Google and our software platform. We are not responsible for their outages, policy changes or decisions, including carrier registration approval timelines.

8. No guarantee of results

We work to help you capture more leads and reviews, but we do not guarantee any specific number of calls, jobs, reviews, rankings or revenue.

9. Limitation of liability

To the fullest extent permitted by law, TrustAIR Digital is not liable for indirect, incidental or consequential damages, and our total liability for any claim is limited to the amount you paid us in the three months before the claim.

10. Governing law

These terms are governed by the laws of the State of California.

11. Changes and contact

We may update these terms from time to time; the effective date above shows the latest version. Questions? Email [email protected].